Utility Leadership Fundamentals

The Utility Leadership Fundamentals course provides organizational leadership with the opportunity to “grow their own” talent utilizing potential leadership from current staffing. Investments such as these help to prepare new talent to step into critical positions and responsibilities when the time comes. Upon completion of this course participants will be better prepared to engage other team members while delivering an outstanding service experience to current and potential customers. This chain of excellence is a compelling reason why a successful leadership program is critical. This course will ultimately help provide a competitive advantage to your organization by improving the culture, increasing quality, and raising customer satisfaction levels. This course also addresses key leadership behaviors designed to promote a cohesive approach to achieving service and performance goals established by the organization.