WWW009 – 10.00 Hours

Currently there are no scheduled classes for this course. However, in some cases a course can be scheduled to meet your organization’s specific needs. For more information about this course or to schedule a class, please contact Infrastructure Training & Safety Institute
OSHA Training Institute Education Center at (800) 723-3811 or (800) SAFE-811 or itsi@teex.tamu.edu to get the latest schedule.

Course Description

customer service inspectorThe Customer Service Inspector course prepares participants to provide continuous water service to new construction, existing service with the potential for cross-connection, or after any material improvement, correction or addition to the private water distribution. Participants successfully completing this course will have met all the requirements to sit for the Texas Commission on Environmental Quality (TCEQ) Customer Service Inspector (CSI) license exam.


There are no prerequisites for this course.

Attendance Requirements

Class attendance is an essential part of the education process and participants in TEEX courses are expected to attend all class sessions and field exercises. This course requires participants to attend a minimum of 100% of the class hours as a component of successful course completion. During the course, your instructor will review any additional attendance requirements, for example a field exercise that cannot be missed.


  • Introduction to Customer Service Inspections
  • Regulations
  • Cross-Connection Control—Methods of Installation
  • Hydraulic Principles
  • Lead
  • Customer Service Inspection

Suggested Audience

This course is designed for personnel conducting customer service inspections.

Continuing Education And Professional Credits

  • 10.00 hours – TCEQ licensed Customer Service Inspectors
  • 10.00 hours – TCEQ licensed water operators
  • 10.00 hours – TCEQ licensed Backflow Prevention Assembly Testers (BPAT)

Contact Information

Infrastructure Training & Safety Institute
OSHA Training Institute Education Center
Phone: (979) 458-9188 | Toll-Free: (800) 723-3811 or (800) SAFE-811
Email: itsi@teex.tamu.edu

I was very impressed with the knowledge and teaching skills of the instructors. Great course

— Bloodstain Pattern Analysis
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