Crisis Leadership

MGT340 – 4.00 Hours


Details Buttons Dates Location Class Price Register Buttons
06/27/24 – 06/27/24 Lemoore, CA FP MGT340 210 Register
07/10/24 – 07/10/24 Plainfield, IN FP MGT340 194 Register
07/11/24 – 07/11/24 Belle Chasse, LA FP MGT340 206 Register
08/22/24 – 08/22/24 Orlando, FL FP MGT340 208 Register
09/07/24 – 09/07/24 Manheim, PA FP MGT340 216 Register
09/17/24 – 09/17/24 Henderson, NV FP MGT340 220 Register
09/19/24 – 09/19/24 Bishop, CA FP MGT340 219 Register
10/02/24 – 10/02/24 Everett, WA FP MGT340 221 Register
10/10/24 – 10/10/24 San Leandro, CA FP MGT340 218 Register
11/06/24 – 11/06/24 Bowling Green, KY FP MGT340 215 Register
01/21/25 – 01/21/25 Oshkosh, WI FP MGT340 222 Register
01/28/25 – 01/28/25 San Marcos, TX FP MGT340 214 Register

This schedule is subject to change without notice. If you have not received confirmation of the class prior to the class start, please contact the division at (866) 878-8900 or [email protected] to get the latest schedule.

Course Description

This seminar uses one of four case studies to examine the dynamics of crisis leadership and decision making from an elected or community leaders prospective.  This four-hour seminar explores recent case studies to frame the discussion regarding methods to overcome leadership challenges in planning and responding to a large-scale incident.  The seminar’s outcome is developing individual and jurisdictional action plans to guide improved preparedness and emergency response. 

Available Case Studies:

  • Hurricane Harvey: Chaos on the Gulf Coast
  • Mayhem at Mandalay Bay
  • The Camp Fire: Crisis in California
  • Fear and Realities: Managing Ebola in Dallas


Reading the selected case study provided prior to attending the seminar.

Course Completion Requirements

Participants are required to score a 70% or better on the Post-Test to receive a course certificate of completion.

Participants will need access to a laptop or mobile device/tablet during the course in order to complete course testing and evaluations electronically.

Participants Must Provide

  • a photo identification on the first day of class. See the Participant Handbook for approved forms of identification and additional guidelines.
  • A FEMA SID will serve as your unique identifier and be used to maintain the record of FEMA trainings you attended. Register for a FEMA SID number at:

Attendance Requirements

Class attendance is an essential part of the education process and participants in TEEX courses are expected to attend a minimum of 80% of the class hours as component of sussesfule course completeion.

  • In order to effectively participate in the discussion, all attendees should read the case study provided prior to attending the seminar.

Upon successful completion, you will be able to:

  • Identify the prominent facts of the selected case study.
  • Explain the importance of having plans in place that are adequate, feasible, adaptable, and all-hazards based.
  • Identify the roles and responsibilities of senior officials in the event of a disaster or emergency.
  • Examine the importance of rapid and accurate communication/information flow as a pivotal function of leadership in a crisis.

Suggested Audience

The course is designed for senior elected, appointed, and whole community leaders, including but not limited to:

  • Elected Officials (city, county, state, and tribal)
  • City and County Managers
  • Emergency Management Directors/Coordinators
  • Directors of Local Response Agencies
  • Chiefs/Department Heads
  • Local Business Partners
  • Public Information Officers
  • Hospital Administration
  • Airport and Port Facility Managers
  • Schools and University Administrators and Security
  • Public and Private Sector Executives (e.g., Red Cross, Salvation Army, Etc.)
  • Department of Defense (DOD) Installation
  • Commanders and Representatives
  • Stadium and Sports Facility Managers and Directors of Security
  • Resident Federal Agency Representatives (e.g., FBI) 
  • ATF, Secret Service, FEMA, TSA)

Continuing Education And Professional Credits

Note: Live Online Instructor-Led (webinar) courses are not eligible for TCOLE credit.

  • Texas Commission on Law Enforcement (TCOLE)

Other Information

This seminar is fully funded through DHS/FEMA and comes at no direct cost to the jurisdiction, and is delivered at a time and place requested by the jurisdiction.

Course Size

30-50 participants

Course Length

4 Hours

Government Programs

  • GSA contract number: GS-07F-0357V. GSA customers, to register please contact [email protected] or call (866) 878-8900. GSA Schedule logo
  • For DHS/FEMA Funded Courses, please contact [email protected] or call (866) 878-8900