WWW019 – 16.00 Hours


Details09/20/21 – 09/21/21El Paso, TXIS WWW019 45$350.00Register


TECH2O Training Facility

10751 Montana Avenue
El Paso, TX 79935



Start Time

08:00 AM Monday, September 20, 2021

Details09/28/21 – 09/30/21Conroe, TXIS WWW019 43$350.00Register


Conroe-Public Wrks Serv. Ctr.

401 Sgt Ed Holcombe Blvd
Conroe, TX 77304



Start Time

08:00 AM Tuesday, September 28, 2021

This schedule is subject to change without notice. If you have not received confirmation of the class prior to the class start, please contact the division at (800) 723-3811 or (800) SAFE-811 or itsi@teex.tamu.edu to get the latest schedule.

Course Description

The Customer Service Inspector/Cross Connection Control course is primarily designed to provide the necessary training for individuals who have met the Texas Commission on Environmental Quality requirements and wish to obtain a customer service inspector license. The holder of the customer service inspector license may perform a Customer Service Inspection (CSI) as outlined by the rules and regulations provided by the TCEQ. Other licensed individuals may also receive valuable information relating to their field. The participant, during this course, will gain the necessary information and understanding of the federal, state, and local rules and regulations as they pertain to the Customer Service Inspector (CSI), Plumbing Inspector, Water Supply Protection Specialist (WSPS), Water Purveyor, and Backflow Prevention Assembly Tester (BPAT). During this course, the participant will learn how to find and eliminate cross-connections. The participant will also learn ways to identify water piping, solder, and flux that exceed the allowable lead (Pb) limits, as set forth by the Environmental Protection Agency (EPA) and the TCEQ. The participant will also learn the proper installation and application of Backflow Prevention Assemblies.


There are no prerequisites for this course.

Attendance Requirements

Class attendance is an essential part of the education process and participants in TEEX courses are expected to attend all class sessions and field exercises. This course requires participants to attend a minimum of 100% of the class hours as a component of successful course completion. During the course, your instructor will review any additional attendance requirements, for example a field exercise that cannot be missed.


  • Introduction to Customer Service Inspections
  • Regulations
  • Hydraulic Principles
  • Cross-Connection Control—Methods of Installation
  • Lead
  • Customer Service Inspection
  • Performing Customer Service and Cross-Connection
  • Inspections

Suggested Audience

This course is designed for personnel conducting customer service inspections and those involved in cross-connection control.

Continuing Education And Professional Credits

  • 1.60 CEUs
  • 16.00 hours – TCEQ licensed Customer Service Inspectors
  • 16.00 hours – TCEQ licensed water operators
  • 16.00 hours – TCEQ licensed Backflow Prevention Assembly Testers (BPAT)

Contact Information

Infrastructure Training & Safety Institute
OSHA Training Institute Education Center
Phone: (979) 458-9188 | Toll-Free: (800) 723-3811 or (800) SAFE-811
Email: itsi@teex.tamu.edu

These discussions and excersizes with peers were the most helpful to me. It allowed me to think about the unique situation applicable to me. Even the componants that were not applicable to my job were valuable. Thank you for your professionalism and for facilitating a high-quality training. It was worth being away from my duties.

— Managing Critical Incidents at Institutes of Higher Education
Back to top