Customer Service Inspector/Cross Connection Control

WWW019 – 16.00 Hours


Details Buttons Dates Location Class Price Register Buttons
05/22/24 – 05/23/24 Live Online Instructor-Led Training IS WWW019 94 $395.00 Register
06/04/24 – 06/05/24 Plano, TX IS WWW019 98 $395.00 Register
06/20/24 – 06/21/24 Live Online Instructor-Led Training IS WWW019 95 $395.00 Register
07/25/24 – 07/26/24 Live Online Instructor-Led Training IS WWW019 96 $395.00 Register

This schedule is subject to change without notice. If you have not received confirmation of the class prior to the class start, please contact the division at (800) 723-3811 or (800) SAFE-811 or [email protected] to get the latest schedule.

Course Description

camera, pens, and paperThe Customer Service Inspector/Cross Connection Control course is primarily designed to provide the necessary training for individuals who have met the Texas Commission on Environmental Quality requirements and wish to obtain a customer service inspector license. The holder of the customer service inspector license may perform a Customer Service Inspection (CSI) as outlined by the rules and regulations provided by the TCEQ. Other licensed individuals may also receive valuable information relating to their field. The participant, during this course, will gain the necessary information and understanding of the federal, state, and local rules and regulations as they pertain to the Customer Service Inspector (CSI), Plumbing Inspector, Water Supply Protection Specialist (WSPS), Water Purveyor, and Backflow Prevention Assembly Tester (BPAT). During this course, the participant will learn how to find and eliminate cross-connections. The participant will also learn ways to identify water piping, solder, and flux that exceed the allowable lead (Pb) limits, as set forth by the Environmental Protection Agency (EPA) and the TCEQ. The participant will also learn the proper installation and application of Backflow Prevention Assemblies.


There are no prerequisites for this course.

Course Completion Requirements

Participant Must Provide

  • a photo identification on the first day of class. See the Participant Handbook for approved forms of identification and additional guidelines.

Attendance Requirements

Class attendance is an essential part of the education process and participants in TEEX courses are expected to attend all class sessions and field exercises. This course requires participants to attend a minimum of 100% of the class hours as a component of successful course completion. During the course, your instructor will review any additional attendance requirements, for example a field exercise that cannot be missed.

Upon successful completion, you will be able to:

  • Explain the requirements to become a customer service inspector.
  • Summarize the federal, state, and local requirements concerning the customer service inspection.
  • Describe the effect of hydraulic principles on the public water system.
  • Discuss cross-connection control procedures.
  • Describe factors in controlling lead within the public water system.
  • Discuss procedures for performing a customer service inspection.
  • Inspect customer service and cross connections.

Suggested Audience

This course is designed for personnel conducting customer service inspections and those involved in cross-connection control.

Continuing Education And Professional Credits

  • 16.00 hours – Texas Commission on Environmental Quality (TCEQ)
  • 1.00 hours – American Council on Education (ACE)

Contact Information

Infrastructure Training & Safety Institute
OSHA Training Institute Education Center
Phone: | Toll-Free: (800) 723-3811 or (800) SAFE-811
Email: [email protected]