ASP015 – 36.00 Hours

Currently there are no scheduled classes for this course. However, in some cases a course can be scheduled to meet your organization’s specific needs. For more information about this course or to schedule a class, please contact Emergency Services Training Institute at (866) 878-8900 or [email protected] to get the latest schedule.

Course Description

This course will provide the participant / responder with the knowledge, skills and abilities required to fulfill the most essential duties of a Public Safety Telecommunicator in a modern Communications Center. While the participant may find that the exercises, knowledge and information this course provides are different from both personal experience and agency requirement, this course is designed to provide the widest understanding and the most information to the student about the general principles and requirements for the Public Safety Telecommunicator.


There are no prerequisites for this course.

Course Completion Requirements

All participants are required to follow the TEEX Student Safety Manual at all times.

Participants Must Provide

  • a photo identification on the first day of class. See the Participant Handbook for approved forms of identification and additional guidelines.

Attendance Requirements

Class attendance is an essential part of the education process and participants in TEEX courses are expected to attend all class sessions and field exercises. This course requires participants to attend a minimum of 80% of the class hours as a component of successful course completion. During the course, your instructor will review any additional attendance requirements, for example a field exercise that cannot be missed

Upon successful completion, you will be able to:

  • Fire service operations
  • History and facility organization
  • Liability issues
  • Radio dispatch skills
  • Radios and alarms
  • Telecommunicator traits and techniques
  • Telephone systems

Suggested Audience

All emergency response personnel, including fire prevention, suppression, control and safety personnel; especially those interested in emergency communications.

This course is designed for individuals who provide emergency and non-emergency dispatch services for:

  • Fire departments
  • Emergency medical services
  • Law enforcement

Other Information

Course Length 

This course consists of four modules and four practical exercises over the course of 36 hours. 

Class hours

Monday-Thursday: 8:00 a.m. – 5:00 p.m.
Friday: 8:00 a.m. – noon

Course size limit

24 students

Required Personal Protective Equipment (PPE)

PPE Level 0 as described in the TEEX Student Safety Manual

Registration Requirements

We have streamlined the process for payment via Texas A&M Forest Service funding (H.B. 2604 or TIFMAS Grant Assistance Program). Before you register for a course, you must attain approval from the Texas A&M Forest Service for training tuition. On your approval letter there will be a voucher approval number. Each participant approved for tuition grant assistance will need this number

Register for your course through your TEEX student portal. On the payment section, choose “Purchase Order” and enter the “VFDE” number (for example “E123456”). If your department was approved for multiple participants, each participant up to the maximum approved in the training tuition request may use the same VFDE number. If the total amount due is greater than the total amount allowed by the tuition voucher, the individual/department will be responsible for the difference. You are no longer required to email or fax the approval letter to TEEX/ESTI unless it is specifically requested by TEEX staff. 

The PO contact email needs to be either yourself or a responsible person within your organization.

A new data field has been added to the payment process. The Tax ID (Tax Payer ID, EIN or FEIN) will be the number assigned to your organization. The field is required and needs to be in the following format: xx-xxxxxxx.

Late Registration

The full rate will be applied after the early-bird registration deadline.

Contact Information

Emergency Services Training Institute
Customer Care
Phone: (866) 878-8900 | (866) 878-8900
Email: [email protected]

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