Jurisdictional Crisis Emergency Management – Emergency Operations Center

IMS655 – 28.00 Hours

Currently there are no scheduled classes for this course. However, in some cases a course can be scheduled to meet your organization’s specific needs. For more information about this course or to schedule a class, please contact Emergency Services Training Institute at (866) 878-8900 or [email protected] to get the latest schedule.

Course Description

This course uses a team approach, focusing on the processes used while operating in an Emergency Operations Center (EOC) and the key decision-making requirements within that response node. The jurisdictional team will learn from the effects of management decisions while working in an EOC and responding to simulated, notional exercises. The final exercise can be tailored using the jurisdictions map and resource data, providing the unique opportunity to respond to a specific location and incident selected by the jurisdiction.

The course is delivered (resident) in the world-class National Emergency Response and Rescue Training Center/Emergency Operations Training Center (NERRTC/EOTC) in College Station, Texas. The instructional team consists of coaches and mentors experienced in emergency management and incident response to guide the participants as they respond to large scale, simulated incidents. The course uses a multi-discipline, jurisdictional approach to accomplish the course objectives. Each staff position is integrated into an EOC team, recognizing the unique aspects of the jurisdiction when responding to an incident. The course adapts existing incident management systems and procedures to the unique requirements of responding to all-hazards incidents.

The overall incident management structure used in the course is based upon best practices and proven methods for managing large scale all-hazards incidents.


There are no prerequisites for this course.

Course Completion Requirements

Participants Must Provide

  • a photo identification on the first day of class. See the Participant Handbook for approved forms of identification and additional guidelines.

Attendance Requirements

Class attendance is an essential part of the education process and participants in TEEX courses are expected to attend all class sessions and field exercises. This course requires participants to attend a minimum of 80% of the class hours as a component of successful course completion. During the course, your instructor will review any additional attendance requirements, for example a field exercise that cannot be missed

It is highly reccomended that participants complete the following before the first day of class:

  • Completion of the NERRTC MGT-346
  • EOC Operations and Planning for All Hazards course
  • FEMA Intermediate Incident Command System course
  • Higher or equivalent course that trains Incident Management (IM) and Unified Command (UC).

Upon successful completion, you will be able to:

  • Planning Process
  • Information Management Process
  • Resource Management Process
  • Working in an EOC
  • Decision-making exercises
  • Case study
  • Familiarization with and use the Emergency Management Exercise System (EM*ES)

Suggested Audience

This course was developed for emergency managers that serve in a management or supervisory role in an EOC during a response to an all-hazards incident. Disciplines include, but are not limited to:

  • Law Enforcement (LE)
  • Emergency Medical Services (EMS)
  • Emergency management
  • Fire Service
  • Governmental administrative
  • Public safety communications
  • Health care
  • Public Health (PH),
  • Hazardous Materials (HazMat)
  • Public Works (PW)
  • Utilities
  • Non-governmental organizations
  • Volunteer and/or faith-based organizations
  • Private business partners
  • County, state, and federal agency personnel responding in support of a local jurisdiction.