MGT475 – 16.00 Hours


Dates Location Class Price
Details 02/07/23 – 02/08/23 Jacksonville, FL NE MGT475 9 Register
Details 02/15/23 – 02/16/23 Los Angeles, CA NE MGT475 39 Register
Details 02/27/23 – 02/28/23 Houston, TX NE MGT475 26 Register
Details 02/28/23 – 03/01/23 Fort Pierce, FL NE MGT475 21 Register
Details 03/07/23 – 03/08/23 Auburn University, AL NE MGT475 19 Register
Details 03/27/23 – 03/28/23 San Diego, CA NE MGT475 28 Register
Details 03/28/23 – 03/29/23 Virginia Beach, VA NE MGT475 1 Register
Details 04/19/23 – 04/20/23 Birmingham, AL NE MGT475 37 Register
Details 05/22/23 – 05/23/23 Spring, TX NE MGT475 22 Register
Details 06/06/23 – 06/07/23 Fort Lauderdale, FL NE MGT475 23 Register
Details 06/12/23 – 06/13/23 Lemoore, CA NE MGT475 40 Register
Details 06/14/23 – 06/15/23 Richardson, TX NE MGT475 33 Register
Details 06/14/23 – 06/15/23 Ann Arbor, MI NE MGT475 12 Register
Details 07/12/23 – 07/13/23 Conway, SC NE MGT475 45 Register
Details 07/25/23 – 07/26/23 Greenville, NC NE MGT475 41 Register
Details 08/23/23 – 08/24/23 Salt Lake City, UT NE MGT475 38 Register

This schedule is subject to change without notice. If you have not received confirmation of the class prior to the class start, please contact the division at (844) 789-5673 or [email protected] to get the latest schedule.

Course Description

US FlagThis course is designed to provide participants with tools and techniques for conducting crowd management and crowd control. Participants will engage in scenario-based activities designed to expand their ability to resolve risks related to crowd management and crowd control. The training is applicable across the United States regardless of the venue size, capacity, or type of event.

This course was developed in a partnership effort between the University of Southern Mississippi’s National Center for Spectator Sports Safety and Security (USM/NCS4) and the TEEX National Emergency Response and Recovery Training Center (NERRTC).


There are no prerequisites for this course.

Enrollment Requirements

Participants must be U.S. citizens. A FEMA Student ID is required to register for and participate in any training provided by FEMA agencies. All FEMA training providers, registration systems, and enrollment procedures are required to use this FEMA SID, which can be obtained at the following website:; or with TEEX assistance upon arrival for class.

Course Completion Requirements


A Pre-Test and Post-Test are given to measure participants’ understanding of the material. Participants are required to score a 70% or better on the Post-Test and attend 80% of the course hours in order to receive a course certificate of completion.

Registration and Attendance

Attendance is crucial in order to receive credit for this course. All participants must complete a registration form at the beginning of the course, sign the attendance roster for each day of the course, attend 80% of the course hours, and complete the evaluation at the end of the course in order to receive a certificate of completion.

Participants Must Provide

  • a photo identification on the first day of class. See the Participant Handbook for approved forms of identification and additional guidelines.

Attendance Requirements

Class attendance is an essential part of the education process, and participants in TEEX courses are expected to attend all class sessions and field exercises. The course requires participants to attend a minimum of 80% of the class hours as a component of successful course completion. During the course, your instructor will review any additional attendance requirement, for example, a field exercise that cannot be missed.

Participants in a TCOLE credit course must complete the class in its entirety to receive TCOLE credit.


  • AWR-167: Sport Event Risk Management
  • IS-100: Introduction to the Incident Command System
  • IS-200: ICS for Single Resources and Initial Action Incidents (ICS)
  • IS-700: An Introduction to the National Incident Management Systems (NIMS)
  • IS-800: National Response Framework, an Introduction


  • Explain crowd management and crowd control terms and concepts, as well as the dynamic interaction between the crowd, venue, event, and staff as related to crowd management and crowd control for sport and special events.
  • Examine planning factors and analyze a case study using the DIME-ICE Risk Model
  • Determine how crowd dynamics and decision-making contributes to crowd risk and crowd management for sport and special events.
  • Develop crowd management techniques for sport and special events.
  • Plan for resolving public disorder in sport and special events.
  • Construct strategies for crowd management and crowd control related to a given scenario.

Suggested Audience

  • Sport Venue Managers
  • Local Government
  • Law Enforcement
  • Hospitality
  • First Responders
  • Visitors/Welcome Bureau
  • Emergency Managers
  • County/City Emergency Personnel
  • Civic Leaders
  • Volunteer Service Organizations
  • Mid- and Senior-level Managers
  • Mass Transit
  • Fire and EMS Responders
  • Committee Organizers
  • Venue or Event Security
  • Event Promoters
  • Venue or Event Professionals
  • Event Planners

Government Programs

Contact Information

National Emergency Response and Recovery Training Center
Phone: (979) 458-7832 | Toll-Free: (844) 789-5673
Email: [email protected]

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