NFA047 – 14.00 Hours
Currently there are no scheduled classes for this course. However, in some cases a course can be scheduled to meet your organization’s specific needs. For more information about this course or to schedule a class, please contact Emergency Services Training Institute at (866) 878-8900 or firstname.lastname@example.org to get the latest schedule.
This course covers the skills and techniques mid-level managers need to provide leadership and direction for their departments. The first module focuses on identifying opportunities and/or problems. Topics include environmental scanning, paradigm shifts, and methods for reframing problems accurately. The second module deals with group problem-solving techniques. The third module explains the need to quantify, justify, and communicate decisions so they will be implemented effectively. Managing change is discussed in the final module.
There are no prerequisites for this course.
To meet NFA attendance requirements, participants must complete each training module and complete all required course assignments, activities, quizzes, and/or end of course exam. Exceptions may be discussed with lead instructor.
- Redefining the Present
- Finding Solutions in the Quality Environment
- Justifying Decisions
- Managing Change in the Fire Service Environment
This course is available to all emergency and crisis response personnel.
Continuing Education And Professional Credits
Note: Live Online Instructor-Led (webinar) courses are not eligible for TCOLE credit.
- Texas Commission on Law Enforcement (TCOLE)
- Texas Commission on Fire Protection (TCFP)
- State Firefighters’ and Fire Marshals’ Association of Texas (SFFMA)
To request this class in your jurisdiction or department, please use the Emergency Services Training Institute (ESTI) Extension Course Request Form.
To request admission to an already-scheduled course, call the contact person listed in this course schedule. This will allow the course host to provide appropriate numbers of student manuals.
All extension courses are classroom only.